Accessibility Guide

The following information will help answer any questions you may have on SEA LIFE Sunshine Coast's accessibility and facilities for your upcoming visit.

There are 6 designated accessible parking spaces available for your use. Our car park is council owned and maintained and services other businesses as well. Please be aware that availability may be restricted in peak times.

The aquarium is wheelchair accessible throughout the attraction. There are ramps connecting each level so care should always be taken. There is a medical assistance button at the bottom of the ramps if required.

Wheelchairs may be borrowed from the admissions area if required. Please note that wheelchairs are on a first come, first served basis, and cannot be booked or reserved ahead of time.

You will be required to leave your ID behind while you use the wheelchair. 

Support Worker Tickets

All tickets must be pre-booked online in advance, therefore, please book your ticket via our website here and then for your support worker, please scroll down in the webstore and select the free carer option. The support worker must provide a valid companion card.

If you are a Merlin Annual Passholder or SEA LIFE Sunshine Coast Annual Passholder and have additional needs and require assistance on your visits to our attractions, we issue one complimentary Annual Pass per Passholder with disability to be used by any support worker. Apply for a support worker pass here. 

If you would prefer your visit to be less crowded and loud, we recommend you visit during the week (outside of school holidays), or any day after 1pm. This still allows you plenty of time to enjoy the full benefits the attraction has to offer, without the big crowds.

For your information, there will be varying levels of lighting and music throughout the attraction to enhance the visit - please be prepared if this is a concern. 

There is a parent room with microwave, change table and hand basin located outside the seal stadium in between the male and female bathroom.

There is an accessible bathroom with an adult change table and toilet available on the first level in between the male and female bathrooms.

Bench seating (without back or armrests) is available at intervals throughout the aquarium. There are also dedicated seats available for our Seal Presentation in the Seal Stadium. Please talk to our friendly staff in the stadium if there are any issues. 

The emergency exits are accessible and hazard free. There are audible fire alerting devices. The assembly areas are on an accessible route. Our staff are on hand to assist with evacuation requirements.

Animal Experiences

Please refer to below guideline for accessibility to our animal experiences. If you’d like to chat through specific requirements please don’t hesitate to call us on (07) 5458 6226 to talk to our friendly reservations team. Alternatively you can email us at SLSCReservations@merlinentertainments.com.au. 

Website Accessibility

SEA LIFE Sunshine Coast recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to Level A standard of the W3C’s Web Accessibility Initiative’s Web Content Accessibility Guidelines. It also includes many features found in AA sites such as colour considerations and easily resizable fonts. We will continue to make improvements and make sure this website conforms to these guidelines.

Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.