Frequently Asked Questions

Yes, our Night on the Reef oceanarium is open. Night on the Reef is home to many incredible sea creatures, including sea turtles, sharks, sawfish, and hundreds of tropical fish. 

Recently, some of the animals in our oceanarium required some extra care and despite the best efforts of our specialist teams and vets, we are sad to confirm the passing of a small number of creatures, including our beloved guitarfish.

The welfare and safety of our animals is of the utmost importance to us, so while an investigation into the passing of these creatures is underway, we have temporarily moved some of our animals, including rays off display.

We want to say a heartfelt thank you to our guests and the public for their support and patience and look forward to seeing you soon.

No, we are cashless. 

We highly suggest that you pre-book your visit in advance as we often sell out during our busy periods such as mornings, weekends, school holidays and public holidays.

Pre-booking your visit will ensure that you are able to enter our attraction at your desired time and date.

If there are no time slots available for the date you are looking to book, this unfortunately means we are sold out and there are no tickets left.

You will be able to change your visit date and time through our booking portal here.

• Up to 3 ticket changes can be made per booking
• The date of the ticket can be changed up to 7 days prior to the original visit and 6 months after
• No partial refunds will be given for moving tickets from peak to off peak date
• Any tickets purchased on the self-serve kiosks are not subject to date or time changes at this stage

In order to add your 'Carer' ticket online please head to the tickets page and select 'General Admission'. When the window opens up, select 'Buy Now' for the 'General Admission' tickets. You will then need to scroll down the list of tickets, where you'll find the option for 'Carer' which you can add to your booking.

Upon arrival, a 'We Care' or 'Companion' card must be presented for the admission to be honoured.

To use your gift vouchers, all you need to do is redeem your voucher prior to the date of your visit and present the vouchers upon arrival; Your admission will then be honoured.

To enter a promo code, head to our tickets page and select 'General Admission'.

When the booking window opens, select the 'Menu' option in the top left-hand corner. From here, you will be able to enter in your promo code.

If you have purchased a Melbourne Big Ticket, please ensure you pre-book your entry to LEGOLAND Discovery Centre to secure your visit.

To pre-book your visit, head to LEGOLAND Discovery Centre, and select the 'Time Slot Pre-Book' option and follow the prompts. Upon arrival at LEGOLAND Discovery Centre, present your tickets along with your pre-booking and your admission will be honoured.

Unfortunately we do not have parking onsite at SEA LIFE Melbourne Aquarium. We do have a local partnership with Secure Parking, 522 Flinders Lane to provide a discounted rate on parking for any guests driving into the city. To find out more, click here.

Yes, we are running educational talks daily!

You can find a full list of our talks and feeding times here.

If you are finding difficulty accessing your digital photos from the QR code, please submit a form here - once this is completed a customer representative from Magic Memories will be able to directly assist you with locating your photos.

Unfortunately we will not be offering work experience or volunteer opportunities for the foreseeable future.

We are currently not organising birthday parties for the foreseeable future. All events hosted at SEA LIFE Melbourne Aquarium are done by Showtime Events Group, who can be contacted here.

Unfortunately we will not be running our Christmas day lunch in 2023, however we will be open to the general public so you can still come visit us! 

We have a contact form here available to fill out.

Alternatively, we have a call centre available if you have any questions. Please contact them on: 02 9333 9200.