Access and Facilities

DISABLED ACCESS

At the Aquarium, we have disabled access throughout the centre. There are also disabled toilets available within the centre.

Unfortunately for certain areas, such as on top of the viewing tank for activities such as our VIP Feeding experiences, there is no wheelchair access due to the stairwell to the area.

Please note that unfortunately, we do not have wheelchairs available on-site for customer use.

FREE CARER POLICY

We do not offer a different rate for disabled guests. However, if a member of your party has a disability, they will be entitled to admit one free carer with them. Please book the carer's ticket along with your other tickets, there will be an option to add this ticket type to the basket.

Please show one of the following items to a member of our Front of House Team on arrival in order to enter with your pre-booked carer ticket:

• A certified NHS letter from your doctor or consultant (dated within the last 2 years)
• A letter or statement from a professional body (e.g. a Nurse or a BUPA Healthcare Advisor)
• A blue badge along with an additional form of photographic ID
• A DLA/DWP/PIP award letter
• Concession card that displays "+1"
• International Proof of Disability (ISA (international symbol of access) or similar must be printed on it)

All visiting guests except for the carer require a purchased ticket.

If you are booking in advance, please book the carer's ticket along with your other tickets. 

CONTACT US USING A FREE BRITISH SIGN LANGUAGE (BSL) INTERPRETER

Find out how on our SignLive Partnership page.

ALL-WEATHER FUN

As the Aquarium is indoors your visit will not be affected by the weather.